The best way to explain my issue is a narrative: So I bought Creo Parametric a few years ago, paid for the first year of maintenance, then let the maintenance run out. This year, we bought the Piping and Cabling extension, paid maintenance for that, and applied the piping extension to the version of Creo we're running, 1.0. Now, on my software downloads page, the only download available --aside from Parametric-- is Creo Schematic 3.0.
For one, can I even run Schematic 3.0 with our 1.0 base license (I CAN run the piping extension within Creo 1.0 with the license they sent, no problem there)? The error I'm getting when setting up Schematic 3.0 is shown below with the sales # blocked out (I tried it on "Simple License Entry" as well).
Secondly, am I going to run into any issues creating diagrams for Parametric 1.0 using Schematics 3.0?
You would think if you call PTC Tech Support and tell them what you bought, they'd install the whole thing for you rather than just one part of it.... especially since they charge so much for the maintenance I've never actually used after initially setting up Creo. But no, I've called twice, granted remote access twice, and still don't have the entire thing installed (this AFTER they had to correct and resend the first license file they sent over). I've never had this much trouble simply installing a software add-on before. Tech support is helpful and friendly, but not very effective or receptive to your overall needs.